Refund policy

This app is a subscription-based service provided through the Shopify App Store. Due to the nature of digital services, purchases are generally non-refundable and cannot be returned.

To help you evaluate the app before being charged, we offer a free trial period. Please use this period to fully assess the app’s features, usability, and compatibility with your store. You may cancel at any time during the trial period without incurring any charges.

Once the trial period has ended and a subscription charge has been incurred, refunds will generally not be provided. However, we may consider issuing a refund on a case-by-case basis in the following circumstances:

The app failed to function properly due to a serious technical issue attributable to us.
An obvious billing error occurred, such as a duplicate charge.
A refund is required under the Shopify Terms of Service or Shopify App Store policies.

If you believe that any of the above circumstances apply, please contact our support team within three days of the charge. We will review the details of your request and inform you whether a refund can be provided.

The following circumstances are not eligible for a refund under any conditions:

Issues caused by outages, maintenance, or changes to the specifications of Shopify or third-party cloud infrastructure, including servers and networks.
Service interruptions caused by natural disasters or other events beyond our reasonable control, including earthquakes, typhoons, fires, power outages, or outbreaks of infectious disease.
Issues caused by your store environment, conflicts with other apps, theme customizations, or similar factors.
Issues caused by your internet connection, device, browser, or other local environment.

Even where you believe that one of the eligible circumstances described above applies, the final decision regarding refund eligibility will be made by us based on the results of our investigation. Submission of a refund request does not guarantee that a refund will be issued. Following our investigation, we may determine that the charge is not eligible for a refund.

You may cancel your subscription at any time through “Apps and sales channels” in your Shopify admin. After cancellation, you will continue to have access to the service until the end of the current billing cycle, and no further charges will be incurred.

Established: October 1, 2025
Last revised: July 12, 2026